Terms & Conditions.

These Terms apply to all orders placed with Tub Marine Limited, trading as Tubmarine, a company registered in England and Wales (company number 08947737). Registered office: Trewen, The Street, Motcombe, Shaftesbury, Dorset SP7 9PF. Workshop: Unit 1, The Old Sawmills, Middlemarsh, Sherborne, Dorset DT9 5QW, UK. Please read them carefully before placing an order. By placing an order with Tubmarine, you agree to these Terms.

Terms of Service

Orders

All orders are subject to acceptance and availability. Once an order is confirmed and production has commenced, it is considered final and cannot be cancelled, except where required by law. We take a 50% deposit at the time of order, with the remaining balance payable one week before delivery (or one week before shipping for orders outside the UK).

Payment

Payment must be made in full at the time of order, or in accordance with the agreed deposit arrangement. We accept payment by bank transfer or by debit or credit card. All prices are quoted in pounds sterling and include VAT where applicable. Prices may change from time to time, but confirmed orders are honoured at the price agreed at the time of order.

Deposits

Where a deposit is paid, it secures your build slot and confirms your order. If you cancel before production has commenced, we'll refund your deposit less any costs already incurred. Once production has commenced, the deposit is non-refundable except where required by law.

Customisation

Our products are manufactured to order. Any bespoke specifications or custom finishes must be confirmed in writing at the time of order.

Lead times

Estimated lead times are provided at the time of order. While we endeavour to meet all stated lead times, delays may occur due to circumstances beyond our control. Any changes will be communicated promptly.

Delivery and installation

Delivery or installation will be scheduled once the product is complete. Customers are responsible for providing accurate access and delivery information. Additional costs resulting from incorrect or incomplete information may be charged. For orders shipped outside the UK, the customer is responsible for any import duties, taxes, customs clearance and related charges.

Product characteristics

Our products are handmade from stainless steel. While every effort is made to achieve a flawless finish, minor marks or variations may occur and are considered part of the character of a handcrafted product.

Warranty

Our products are supplied with a warranty against defects in materials and workmanship under normal residential use. The 316 stainless steel tub structure and Kebony timber cladding are covered for 15 years; electrical heating systems, pumps, plumbing and electrical components, and the lid and steps are covered for 2 years. The warranty is subject to conditions — including correct installation, appropriate water chemistry and maintenance — and proof of purchase is required for any claim. Full warranty terms are provided with your product and are available on request.

Intellectual property

All designs, branding and intellectual property associated with Tubmarine products remain the property of Tub Marine Limited.

Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any matter where liability cannot legally be excluded. We are not liable for indirect or consequential losses arising from the use of our products.

Governing law

These Terms, and any dispute arising from them or from your order, are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

Returns Policy

At Tubmarine, we specialise in crafting premium stainless steel spa products, each made to order. The following cancellation and returns policy applies.

Cancellations and returns

For consumer orders placed online or by telephone, where the statutory cancellation right applies, you may cancel from the date you place your order until 14 days after you receive your tub. To cancel, please email info@tubmarine.co.uk with your name and order details. You must return the tub within 14 days of notifying us of your cancellation, unless we have agreed to collect it.

For a change-of-mind cancellation, you will be responsible for the direct return transport cost only where we have informed you of this responsibility and the return cost before you place your order. Because our tubs require specialist transport, we will provide a return transport quotation or reasonable estimate before you commit to purchasing. If we have not provided the required information, we will cover the return transport cost.

Where statutory cancellation rights apply, we will refund your payment, including our basic outbound delivery charge, in accordance with applicable law.

The statutory change-of-mind cancellation right may not apply to goods genuinely made to your individual specifications or clearly personalised. Where this exception applies, we will explain this before you place your order.

Nothing in these terms affects your statutory rights, including your rights where goods are faulty or not as described.

Faulty or damaged products

Your statutory rights are not affected. If your product is faulty, damaged or not as described, please contact us as soon as reasonably possible after delivery. We will assess the issue and, where appropriate, offer a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015. We ask that any issues are reported promptly and supported with photographs where possible, to allow us to investigate efficiently.

Damage in transit

Any visible damage should be noted on delivery and reported to us immediately. Concealed damage should be reported as soon as it becomes apparent.

Contact

If you have any questions or concerns regarding your order, please contact us:
Telephone: 01935 677651
Email: info@tubmarine.co.uk

We are committed to resolving issues fairly and ensuring you are fully satisfied with your Tubmarine product.

Last updated: October 2026