Returns Policy for Tubmarine Stainless Steel Spa Products

At Tubmarine, we take pride in crafting high-quality stainless steel spa products. As each product is meticulously made to order, we would like to inform our valued customers about our returns policy.

Refund Policy: Once an order is placed, we regret to inform you that we cannot offer refunds due to the customized nature of our products. Each item is crafted with precision, making it unique to your order.

Cancellation Policy: Orders for our Tubmarine stainless steel spa products are processed promptly to ensure timely production. Consequently, cancellations are not accepted once an order is confirmed.

Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 6 days of receiving your order. We will promptly assess the issue and work with you to find a satisfactory solution, which may include a replacement or repair, depending on the circumstances.

Contact Information: For any concerns, inquiries, or assistance regarding your order, please reach out to our customer service team at:

We are committed to ensuring your satisfaction with our Tubmarine stainless steel spa products and are here to address any issues you may encounter.

Thank you for choosing Tubmarine. We appreciate your understanding of our returns policy as we strive to provide outstanding, made-to-order stainless steel spa products.

Tubmarine Spa Products - Terms of Service

Welcome to Tubmarine! We appreciate your interest in our premium stainless steel spa products. Before making a purchase, please carefully review the following Terms of Service:

  1. Order Placement:

    • All orders are subject to acceptance and availability.

    • Once an order is placed, it is considered final, and cancellations are not accepted.

    • We also offer the option of a 50% deposit at the time of order placement, with the remaining balance payable before installation or shipping.

  2. Payment:

    • Payment must be made in full at the time of order placement or as specified for the 50% deposit option.

    • We accept payments through debit card, credit card, and bank transfer.

  3. Customization:

    • Our spa products are made to order, ensuring a personalized experience.

    • Any specific customization requests must be communicated at the time of order placement.

  4. Lead Time:

    • Our current lead time is as stated on the product selected.

    • Delays may occur due to unforeseen circumstances, and we will communicate any changes to the delivery timeline promptly.

  5. Shipping and Installation:

    • Shipping and installation will be scheduled once the product is ready.

    • The customer is responsible for providing accurate delivery details, and any additional charges due to inaccurate information will be the customer's responsibility.

  6. Product Characteristics:

    • Due to the nature of stainless steel, small scratches are avoided at all costs. However, given the handmade nature of our products, this may not always be entirely avoidable.

  7. Returns and Refunds:

    • As our products are made to order, we regret to inform you that refunds are not available once an order is confirmed.

    • For damaged or defective products, please refer to our Returns Policy.

  8. Intellectual Property:

    • Tubmarine retains all rights to the intellectual property associated with our spa products, including design and branding.

  9. Communication:

    • For any inquiries, concerns, or assistance, please contact our customer service team at:

  10. Liability:

    • Tubmarine is not liable for any indirect, incidental, special, or consequential damages that may arise from the use of our products.

By making a purchase from Tubmarine, you agree to abide by these Terms of Service. We appreciate your understanding and look forward to providing you with exceptional spa products and customer service.

Thank you for choosing Tubmarine!

 

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